Digital technology has transformed retail operations, including point-of-sale (POS) terminals. Businesses are using POS systems on tablets and processing payments on mobile devices to streamline checkout and make the shopping...

Today’s retail landscape faces a big problem. Customers are acting like stroppy teenagers, making difficult demands on modern retailers. Entitled Consumers, as we call them, expect retailers to be flexible...

The world-renowned Model T innovator and father of the assembly line, Henry Ford, famously stated, “quality means doing it right when no one is looking.” While more than a century...

What do in-store feedback, guest feedback, and attendee feedback have in common? They’re all really hard to get! But the reward for using them correctly and improving your customer experience...

How do I turn my website or application into a customer facing interactive experience, without sacrificing security? Do you have a website or application you want to share with your...

Brands like NUDE, Chanel and Birchbox are using tech to match you with bespoke beauty products so that your look is as personal as possible.