Brands recognise the relationship between customer service and their bottom line – turn a bad experience into a good one; convert an unhappy customer into delighted fan.

Here’s 4 of our favourite retail tech solutions and tools that can help retailers enhance customer service, increase sales, and improve operations.

Comcast leverages retail technology and service tools for one-of-a-kind experience.

Digital technologies and tablets are having a massive impact on the way businesses interact and engage with customers. Here’s a look at six places iPad and tablet kiosks are making...

Digital technology has transformed retail operations, including point-of-sale (POS) terminals. Businesses are using POS systems on tablets and processing payments on mobile devices to streamline checkout and make the shopping...

Today’s retail landscape faces a big problem. Customers are acting like stroppy teenagers, making difficult demands on modern retailers. Entitled Consumers, as we call them, expect retailers to be flexible...